- ERP
Tzentrakom
Tzentrakom
Coffee consumption tracked per machine inside the ERP, so servicing is scheduled on time instead of being triggered by a complaint.
Industry
Coffee import & distribution
The situation
The situation
Tzentrakom is one of Greece's leading coffee wholesalers, and places machines with its customers.
What ends up in the cup does not depend on the coffee alone: it depends on the machine being serviced, the grinder being changed and the water filters being replaced. With no view of actual consumption per site, servicing happens when somebody complains.
What we built
What we built
Consumption tracked per machine
The ERP ties coffee consumption to the specific machine and to the customer it was placed with.
Scheduled servicing
Operators can see which sites are approaching their threshold and send an engineer before quality drops.